Returns & Refunds
If there is a problem with your print or order, send us a request so we can review it and help with the next steps.
Report an issue within 14 days
If your print arrives damaged, has a printing defect attributable to fulfillment, or does not match your order, contact us within 14 days of delivery. Keep the product and packaging for review. Your mandatory rights under applicable law remain unaffected.
What to include
Provide your order number, checkout email, delivery date, and a description of the issue. Keep clear photos of the print, the affected area, packaging, and shipping label. The form accepts text; our team will explain how to send supporting photos.
Free reprints or replacement shipments
Once shipping damage or a printing defect attributable to fulfillment is verified, we offer a free reprint and replacement shipment. You may request a refund instead of a replacement.
Refunds
Refunds are reviewed against the order and payment records and processed separately from cancellation. The payment provider or bank determines when the funds appear in your account. Contact us if you need a transaction update.
Change-of-mind returns
Products are prepared to match your selections. We do not accept change-of-mind returns or returns for a size, design, frame, submitted content, or address entered incorrectly when the item was made as ordered, except where required by applicable law. Please ask us before ordering if you are unsure.
Returning an item
Do not send an item back without instructions. If a return is needed for a verified issue, we will discuss the return method and responsibility for shipping costs before you send it. You do not need to return an item before we accept your initial issue report.
Canceling before production
Eligible orders may be canceled or have their shipping address updated within 8 hours of confirmed payment, or placement for unpaid orders, provided production is not locked. An address update does not restart this window. Visit the cancellation page for available actions. Canceling does not automatically issue a refund; contact us about any payment already made.