Privacy Policy
This policy explains how information is used when you order, create an account, submit a design, or contact InfinityRaw.
Information you provide
Depending on how you use the website, we receive your name, email address, phone number, billing and shipping addresses, product selections, and support messages. Images or designs submitted through customization features are used to handle that request.
How we use information
We use this information to save and look up orders, verify payments, prepare products, arrange delivery, answer questions, and resolve issues. Your order number and checkout email help us verify order-related requests.
Cookies and technical information
WordPress and WooCommerce use cookies to maintain logins and shopping carts. The system may record IP addresses, browser information, and operational or security logs. You can control cookies in your browser; blocking them may affect signing in and ordering.
Service providers
When fulfilling an order, necessary information such as the print file, recipient name, and shipping address is shared with the relevant fulfillment or delivery provider. Payment providers process payment information under their own policies. Never send card numbers, security codes, or passwords through our support forms.
Storage and privacy requests
Account, order, and support information is retained for service and reconciliation purposes. A detailed retention schedule has not yet been finalized. Contact us to request access, corrections, or deletion. We may verify your identity and assess whether any information must be retained.
Personal photos and custom designs
Submitted photos are used to preview, discuss, and fulfill your design request. Do not upload identity documents or unrelated sensitive information. Contact us with your request details if you would like to withdraw a request or ask for a file to be deleted.
External links and services
Payment services and other external websites have their own policies. Service providers and data handling may change as store features develop; this policy should be updated accordingly.
Contacting us about privacy
Send privacy questions through Contact Us. We may verify your email address, order number, or request details before releasing information. Do not send a password or verification code as proof of identity.