Frequently Asked Questions
Helpful answers about choosing prints, placing orders, and getting support at InfinityRaw.
Orders and products
How do I choose a print?
Open Art Prints and choose a collection. Select View Details, choose your material, size, and frame, then check the total before adding the print to your cart.
Can I choose premium paper without a frame?
Yes. For paper prints, the premium paper upgrade is available for unframed prints and all frame colors offered on the product page. The additional price appears beside the option.
Does every print include a frame?
No. Choose a frame style and color if you would like a framed print. Selecting Unframed includes only the print described on the product page.
Can I add a greeting card?
You can add a card when the product page offers that option. The additional charge is saved with your order. Contact us to confirm arrangements if you would like a specific message.
Can I cancel an order or change the shipping address?
You may cancel the full order or change its shipping address within 8 hours of confirmed payment. For an unpaid order, the window starts when the order is placed. The order must still be eligible and not locked for production. Changing the address does not restart the 8-hour window.
Changes to the country, state or province, or ZIP or postal code require a shipping review. Canceling online does not automatically issue a refund.
Shipping and delivery
When will my print arrive?
Preparation and delivery times depend on the product, destination, and fulfillment provider. The 8-hour approval window is not a shipping estimate. Contact us before ordering if you need delivery by a specific date.
Where can I track my order?
Visit Track Your Order and enter your order number and checkout email. Tracking details appear once we add them to your order.
Why has my tracking not updated?
Tracking events may take time to appear after a label is created. Check the estimated delivery date and contact us with your order number and tracking number if the parcel is delayed or has no updates.
Payments and privacy
Can I pay with PayPal, a card, or Google Pay?
Only payment methods shown at checkout are available. PayPal, card, and wallet availability depends on the store configuration, payment provider, country, and device.
How do you use my information?
We use order information to process your order and provide support. Cookies help maintain your login and cart. See our Privacy Policy for details about data use, service providers, and privacy requests.
Returns and order issues
What if my print arrives damaged or is incorrect?
Use the returns form and include your order number, checkout email, and a description of the issue. Keep the item and packaging for review. Do not send an item back until we provide instructions.
Do you help with shipping damage or printing defects?
Report the problem within 14 days of delivery. Once we verify shipping damage or a printing defect attributable to fulfillment, we offer a free reprint and replacement shipment. You may request a refund instead of a replacement.
Can I return a print if I change my mind?
Products are prepared to match your order. We do not accept change-of-mind returns or returns for an incorrectly selected size, design, frame, or submitted content when the item matches the order, except where required by applicable law. Check your selections and use the 8-hour cancellation window while the order remains eligible.